This policy is designed to be fair to genuine customers while preventing refund abuse.
Refund Window
Refunds and returns are accepted within 120 days of purchase.
Orders that are:
- Still within the estimated delivery timeframe
- Delayed due to customs or carrier processing
are considered in transit and not eligible for refunds until confirmed lost.
Return Conditions
Returns are accepted only if:
- Items are unused and unopened
- Items are in original packaging
- Proof of purchase is provided
Returns that show signs of use, damage, or tampering may be denied or partially refunded.
Non-Returnable Items
The following items are final sale:
- Sale items
- Perishable goods
- Intimate or sanitary products
- Hazardous or flammable materials
Refund Method
Refunds are issued only to the original payment method. Store credit may be offered at our discretion.
Exchanges
Exchanges are provided only for defective or damaged items reported within 7 days of delivery.
Return Shipping
Return shipping is the customer’s responsibility. Shipping costs are non-refundable.
We strongly recommend tracked and insured returns. Untracked returns are sent at the customer’s risk.
Disputes & Chargebacks
Customers must contact Wakiendo before initiating payment disputes. Filing a chargeback without contacting us may delay or void refund eligibility.
Contact: [email protected]
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